Returns and Refunds
GENERAL RETURNS INFORMATION
Printed and embroidered items cannot be returned. Please reach out to our office if there is a defect or error with your order.
HOW DO I RETURN AN ITEM?
- Please email firstname.lastname@example.org with your Order # and reason for return.
- We will email you a Return Authorization (RA#) within 2 days.
- Your return must be shipped within 5 days of this Return Authorization or your return credit will NOT be granted.
- The item must not be worn, other than trying it on, and not washed.
- Refunds are usually issued within 2 business days of our receipt of the item(s).
- Use your choice of carrier for return shipping.
- If your return is due to our error, damage, defects, or is materially different, please let us know and we will provide a pre-paid return shipping label.
Ship your return to:
3rd Street Brands
Attn: River Radio Returns
2800 Corporate Exchange Drive
Columbus, OH 43231
- Please make note of the tracking number on your returned package to ensure successful delivery.
NOTE: If we have not received your return, and you do not have a tracking number to provide to us to locate your package, we will be unable to authorize a refund.